Certainly! Here’s a detailed “Returns & Refunds Policy” specifically for handmade rugs sold on Shoptiso:
Returns & Refunds Policy
At Shoptiso, we take pride in offering high-quality handmade rugs that bring beauty and elegance to your home. If you are not completely satisfied with your purchase, we are here to help. Please review our returns and refunds policy below.
Return Policy
Eligibility for Returns
To be eligible for a return, please ensure that:
- The rug was purchased within the last 30 days.
- The rug is unused, in its original condition, and in the original packaging.
- You have the receipt or proof of purchase.
Non-returnable Items
The following items cannot be returned:
- Custom or personalized rugs.
- Gift cards.
- Rugs marked as final sale.
How to Initiate a Return
- Contact Us: Email us at jackswager818@gmail.com with your order number, the rug you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how and where to send your rug.
- Ship Your Rug: Package the rug securely and include the return authorization number. Ship the rug to the address provided in the return authorization instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.
Refunds Policy
Processing Refunds
Once we receive your return, we will inspect the rug and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:
- Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you need to exchange a rug for a different size or design, please contact us at jackswager818@gmail.com. We will process the exchange as a return and assist you in placing a new order for the desired rug.
Damaged or Defective Rugs
If you receive a damaged or defective rug, please contact us immediately at jackswager818@gmail.com with your order number and a photo of the damaged rug. We will arrange for a replacement or a full refund at no additional cost to you.
Cancellations
If you wish to cancel your order, please contact us at jackswager818@gmail.com as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has already been shipped, please follow our return process.
Custom and Personalized Rugs
Due to the unique nature of custom and personalized rugs, these items are not eligible for returns or refunds unless they arrive damaged or defective. Please ensure that all details and measurements are correct before placing your order.
Contact Us
For any questions or concerns regarding our returns and refunds policy, please contact us:
- Email: jackswager818@gmail.com
Thank you for shopping with Shoptiso. We appreciate your business and are committed to ensuring your satisfaction.
Feel free to adjust any specifics to better align with your business operations or policies.