Frequently Asked Questions (FAQ)
1. What types of rugs do you offer?
We offer a wide variety of handmade rugs, including traditional, contemporary, vintage, and custom designs. Each rug is meticulously crafted by skilled artisans to bring unique beauty to your home.
2. How can I place an order?
To place an order, simply browse our collection, select the rug you wish to purchase, and click “Add to Cart.” Follow the checkout process to complete your purchase. If you need assistance, please contact us at jackswager818@gmail.com.
3. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods. All transactions are processed through a secure payment gateway.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
5. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
6. What is your return policy?
We accept returns within 30 days of purchase. The rug must be unused, in its original condition, and in the original packaging. Please refer to our Returns & Refunds Policy for detailed instructions.
7. How do I return an item?
To initiate a return, email us at jackswager818@gmail.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to send your rug back.
8. Can I exchange a rug?
Yes, if you need to exchange a rug for a different size or design, please contact us at jackswager818@gmail.com. We will guide you through the exchange process.
9. What should I do if I receive a damaged or defective rug?
If you receive a damaged or defective rug, please contact us immediately at jackswager818@gmail.com with your order number and a photo of the damaged item. We will arrange for a replacement or a full refund at no additional cost to you.
10. Can I cancel my order?
If you wish to cancel your order, please contact us at jackswager818@gmail.com as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has already been shipped, please follow our return process.
11. Do you offer custom or personalized rugs?
Yes, we offer custom and personalized rugs. Please contact us at jackswager818@gmail.com with your specific requirements, and we will work with you to create a rug that meets your needs.
12. How do I care for my handmade rug?
To care for your handmade rug, vacuum it regularly, avoid direct sunlight, and rotate it periodically to ensure even wear. For deep cleaning, we recommend professional rug cleaning services.
13. How can I contact customer service?
For any questions or concerns, please contact us at jackswager818@gmail.com. Our customer service team is here to assist you and ensure your satisfaction.